FAQ

General Questions

Customer Service may be reached at 800-241-7219, 8:30am thru 6pm, Eastern Time, Monday thru Friday

To become an authorized dealer, see link below:
https://lundinternational.com/customer-care/authorized-dealer

Product Warranty

Returns FAQs

Please call the business you purchased your item from directly in the event a return needs to be made if you need further assistance after speaking with the business feel free to reach our Customer Service Department at 800-241-7219, Monday thru Friday, 8:30am to 6pm Eastern Time.

You have 30 days from the date of delivery to return your product(s). Returns must be sent off in the exact state you received them and in the original packaging.

If you would like to return or exchange an item, report shipping damage, or file a warranty claim please contact our Customer Service at 800-241-7219 (8:30am-6pm ET M-F). Within 1 to 2 business days of submission of your return request, you will be issued a Return Authorization Number (RMA) and provided with return instructions on what to do next.

Please submit all return requests to returns@lundinter.com or call our Customer Service Department at 800-241-7219, Monday thru Friday, 8:30 am to 6 pm eastern time. Your return authorization number is valid for a period of 90 days from the date you received your order. Any returns without a valid return authorization number will be refused. Please write the return authorization number below our return address on the outside of the box. Of course, all products must be returned in new, unused condition in their original box. Shipping must be prepaid by the customer on all returns. Refund will be given on merchandise returned, less shipping & packaging. Restocking fees may apply.

It depends on the reason for the return; please contact our Customer Service department at 800-241-7219, Monday thru Friday, 8:30 am to 6 pm Eastern Time.

If a customer chooses to return the product, they are responsible for freight.

If the return is due to a manufacturing defect or error, we will issue a call tag.

You will receive return instructions with your Return Authorization number (RMA). This will give you the specific address to which you must return your item. There are instances in which the location that shipped the item to you is not the same place to which you should return it, so please wait for instructions and the RMA number before returning your item.

Once you have shipped your order back, and we have confirmed receipt of the package, we will process your refund. Depending on your financial institution, it can take up to 10 business days after receipt of product for the refund to show up on your card or statement.

As soon as the item that you are returning is en-route to its warehouse, we can get your replacement ordered. If you are returning your item due to shipping damage, we will order a replacement for you as soon as we file a claim with the shipping carrier (usually within 24-48 hours). If your package is lost, we file a tracer with the shipping company and allow them time (usually 3-5 business days) to locate your package and get it delivered. If they are unable to locate your package, we will place a replacement order for you as soon as we hear from the shipping carrier.

If your gift was purchased directly from our family of websites, give our Customer Service team a call. Please have the original delivery address and we will find the original order and process the return. We can process an exchange for a different item at a similar price.

If your order arrives with obvious signs of damage and you refused the shipment**, or you discovered that your order was damaged after receiving it*, please notify us immediately by contacting our Customer Service team. We will make arrangements to ship a replacement as soon as possible. In the meantime, please prepare the damaged merchandise for pickup. In most cases, the carrier that shipped the merchandise (usually UPS/FedEx) will come by to collect it for inspection. Please keep copies of the return tracking number for the item being returned. This is your proof that the carrier picked up the merchandise for shipping damage inspection.

*Please note: Providing photos of the damaged box and item will significantly speed up the shipping damage investigation process. For common carrier (truck freight) shipments, prior to signing for the shipment, the merchandise must be inspected and any shipping damage must be noted on the shipping receipt at the time of delivery. If you have noted shipping damage with the carrier, you may contact us to file a claim within 3 business days from the date of delivery. Arrangements to ship a replacement will be made as soon as possible. Items may be returned only if the damage was documented and shipment was refused.

**For items that ship freight, it is your responsibility to ensure that the correct product has been received, and in good condition, before signing the bill of lading. If a signature is provided without any damages having been documented, the signee is acknowledging that the product was delivered free of damage. The product will thus be non-returnable and a ship damage claim can no longer be filed. The item cannot be returned if accepted by signee.

About Us

Once you have made the selections for your vehicle (make, model, year, and other options as needed), the part number will appear.

We work hard to make sure that we have accurate pictures of items, but there are some that are example images. Please call us if you have any questions on how the product will look or the components that are included.

After choosing your item, simply select your choice from the options available. Common options are year, make, model, sub-model, color, and style. Once all of the options are selected, you can click "Add to cart" on the page.

From time to time, we may offer promotions and coupon codes selectively.

Yes, you can write a review via “My Account”. Simply log in, and select "Write a Review".

Why, yes we do! At the bottom right of any page on our website, there is a block with the words "Chat Now". Click it and a pop-up box will appear offering the option for a live chat. Live Chat is available from 8:30 am to 6 pm ET, Monday through Friday.

1. Send us an email at info@lundinter.com at any time!
2. Speak with one of our customer loyalty specialists by calling us:
• Monday to Friday: 8:30am to 6pm ET
• Necesita ayuda en espaol? Llama lunes a viernes: 8:30 am a 6 pm ET.
3. Chat with us! Our live chat is available from 8:30 am to 6 pm ET, Monday to Friday.

Payment Information

We accept Visa, MasterCard, Discover, American Express and PayPal. Your card is charged the moment your order is placed.

No, we do not. We only accept US-issued and -funded credit cards.

No, we do not.

You can shop with confidence. We have partnered with Paypal Payment to offer safe and secure credit card and electronic-check transactions for our customers.

PayPal Payments Pro manages the complex routing of sensitive customer information through the credit card and electronic-check processing networks. The company adheres to strict industry standards for payment processing, including:

o 256-bit Secure Sockets Layer (SSL) technology for secure Internet Protocol (IP) transactions
o Industry-leading encryption hardware and software methods and security protocols to protect customer information
o Compliance with the Payment Card Industry (PCI) Data Security Standard

For additional information regarding the privacy of your sensitive cardholder data, please read the PayPal Privacy Policy.

Account Questions

No, you are not required to create an account. We do encourage creating an account however to receive all the benefits it offers such as sales and new products.

You can access past orders, receive product suggestions, save your billing and shipping information, and receive promotions and special sales announcements. You can also save your vehicle information to narrow product options to those specifically for your ride.

Scroll to the very bottom of any page on our website and at the bottom right-hand side you will see a "Stay Connected" section. Enter your e-mail address in the box requesting it, and click the blue "Submit" button.

Any promotional E-mail that we send will include an "unsubscribe" link for your convenience. You can also change your preferences in your account, or give us a call (800-241-7219) and we can take care of that for you.

Once you have logged in to your account, you will have the options to edit billing information, shipping information, vehicle(s), e-mail preferences, username or password.

To read our privacy policy, click the link below:

https://lundinternational.com/privacy-policy

To read all of our terms and conditions, please click below:

https://lundinternational.com/terms-of-use

Shipping Questions

Yes, you have the options to choose from a range of shipping methods during the checkout process

We ship worldwide. Additional shipping fees will apply for areas outside of the continental USA.

We do not.

When we ship the order, we will email the shipping information that includes the carrier tracking number.

The length of time it will take for your order to ship depends on the item itself and its production. Each item on our site will list an estimated order-processing time. The time shown is the time it will take once your order has been placed to when it will be shipped. Most manufacturers use UPS or Fed Ex to ship your items, so transit times vary − a good estimate is 3-5 business days for the item to get to you once it has been shipped.

If this happens, give our Customer Service team a call at 800-241-7219 (8:30am-6pm ET M-F). We can investigate the issue further and may show a location (front door, garage, side door, and neighbor) on the delivery receipt, as well as a signature if requested. If you are still unable to locate the item, we will file a lost package claim on your behalf with the carrier. They will then take steps to locate your item. In most cases, the item is located within 2-3 business days. If after an investigation the item is indeed carrier lost, we will reorder the carrier lost items for you.

It depends on the reason for the return; please contact our Customer Service department at 800-241-7219, Monday thru Friday, 8:30 am to 6 pm Eastern Time.

If a customer chooses to return the product, they are responsible for freight.

If the return is due to a manufacturing defect or error, we will issue a call tag.

Standard ground shipping is always FREE within the Continental USA.

We do not require a signature for most items. However, at the discretion of the carrier, they may add a signature requirement based on the delivery location. If they feel that leaving the package may create a risk, they may add that requirement at their discretion. If an item is shipped freight, you will need to thoroughly inspect it and then sign for the delivery.

Yes. We receive the tracking number, assign it to your order, and email it to you using the email address that you provided when you placed the order.

This depends on the weight and size of the item. Our warehouses usually use FedEx or UPS to ship orders. Items that ship freight will be shipped with a trucking company. In all cases, we will let you know when the item has shipped, and which carrier has possession of your order. Items shipped truck freight does require a thorough inspection and a signature at delivery. Any damages must be noted on the bill of lading. We will notify you via email if your item has shipped truck freight, and we will also email you special freight delivery instructions.

If your order arrives with obvious signs of damage and you refused the shipment**, or you discovered that your order was damaged after receiving it*, please notify us immediately by contacting our Customer Service team. We will make arrangements to ship a replacement as soon as possible. In the meantime, please prepare the damaged merchandise for pickup. In most cases, the carrier that shipped the merchandise (usually UPS/FedEx) will come by to collect it for inspection. Please keep copies of the return tracking number for the item being returned. This is your proof that the carrier picked up the merchandise for shipping damage inspection.

*Please note: Providing photos of the damaged box and item will significantly speed up the shipping damage investigation process. For common carrier (truck freight) shipments, prior to signing for the shipment, the merchandise must be inspected and any shipping damage must be noted on the shipping receipt at the time of delivery. If you have noted shipping damage with the carrier, you may contact us to file a claim within 3 business days from the date of delivery. Arrangements to ship a replacement will be made as soon as possible. Items may be returned only if the damage was documented and shipment was refused.

**For items that ship freight, it is your responsibility to ensure that the correct product has been received, and in good condition, before signing the bill of lading. If a signature is provided without any damages having been documented, the signee is acknowledging that the product was delivered free of damage. The product will thus be non-returnable and a ship damage claim can no longer be filed. The item cannot be returned if accepted by signee.

Some items, due to the product size or shipping requirements, will be shipped via common carrier (truck freight). Please allow 5-7 business days for ship time transit. We select the best shipping carrier based on where you live and the location of the warehouse it will ship from. Please provide your telephone number for all truck freight orders. Your telephone number may be needed should the driver need directions to your address. All truck freight shipments must be signed for. The shipping company may ask you to pick up your item at their dock or warehouse if they are unable to meet you at the delivery location.

Please Note: Thoroughly inspect for shipping damage prior to signing for the shipment. The item must be inspected and any shipping damage must be noted on the shipping receipt at the time of delivery.

Shipping insurance is included in every order at no additional cost to you.

Vehicle Questions

This is another name for a cargo management system. It is a secondary rail that runs along the inside of a truck bed and underneath the bed rails, from the bulkhead to the tailgate. It is generally a factory upgrade and is used primarily for managing, tying down, and securing cargo. Our tonneau covers work with truck beds equipped with cargo-management systems, ultimately (in most cases) providing customer two options: "with" or "without" cargo-management rails. If your truck is upgraded with a cargo-management rail system you will want to choose "with" cargo management. If it is not, please choose the "without" cargo management option.

Different manufacturers use different names for the cargo-management system. For example:
o Dodge − Utility Rail System o Nissan − Utili-Track System o Toyota − Deck Rail System o Chevy − Track System

Take a look at our nomenclature guide link below for help selecting your vehicle's cab size:

Take a look at our nomenclature guide link below for help selecting your vehicle's bed size:

On most of our products, the link below provides our installation instructions:

https://lundinternational.com/customer-care/installation-guides

You can also reference various install videos on our YouTube Channels.

You can call us or live chat with us for a personal recommendation.

Yes, for most products, please contact us at 800-241-7219, 8:30 am thru 6 pm, Eastern Time, Monday thru Friday.